Privacy Policy h5agent – Malaysia Player Data Protection

1 Introduction

Welcome to the Privacy Policy h5agent. This document explains in detail how h5agent, as a leading online casino platform operator in Malaysia, collects, processes, stores and protects your personal data.

H5agent is committed to protecting the privacy of every Malaysian player at all times. We understand that your trust is our most valuable asset, and we take this responsibility seriously. By using the h5agent platform – whether through the website or mobile app – you agree to the terms of this Privacy Policy.

If you do not agree with any part of this Privacy Policy, please discontinue use of the h5agent platform and contact us at support@h5agent.com for further discussion.

2 Personal Data We Collect

H5agent collects personal data from various sources when you use our platform. The following are the categories of data we collect:

We do not collect unnecessary information. Every piece of data we gather has a clear and legitimate purpose. For financial data specifically, we only store the bank account or e-wallet details needed to process withdrawals — we do not store full credit card information in our systems .

3 How We Use Your Data

Personal data collected by h5agent is used for the following purposes:

• Account Management – Creating, verifying and managing your h5agent account, including the secure login process.
• Transaction Processing – Processes deposits via Touch 'n Go eWallet, GrabPay, DuitNow, FPX and other Malaysian payment methods, and manages withdrawals to your account.
• Identity Verification (KYC) – Meets legal compliance requirements and keeps the platform secure against fraud and money laundering.
• Gaming Services Provision – Ensures you have access to all h5agent games, including slots, Live Casino, Poker, Blackjack, Roulette and Sports Betting.
• Service Communications – Sends important notifications regarding your account, transactions, relevant promotions and policy updates.
• Security & Fraud Prevention – To detect and prevent unauthorised access, fraud, multi-account use, and any illegal activity.
• Platform Improvements – Analyses aggregated usage patterns to improve game quality and the overall user experience.
• Legal Compliance – To comply with applicable legal and regulatory obligations in Malaysia.

4 Legal Basis for Data Processing

H5agent processes your personal data on valid legal grounds, including:

• Contract Performance – Data processing is necessary to provide the services you requested when registering for and using the h5agent platform.
• Legal Obligations – Certain data processing activities, such as KYC and transaction record-keeping, are mandatory under applicable Malaysian law.
• Legitimate Interests – We process certain data for platform security, fraud prevention, and service improvement purposes, which constitute h5agent's legitimate interests.
• Consent – For optional marketing communications and non-essential cookie usage, we rely on your explicit consent, which can be withdrawn at any time.

5 Sharing Data with Third Parties

H5agent does not sell your personal data. However, we may share data with select parties in the following circumstances:

• Payment Providers – Transaction information is shared with payment providers such as Touch 'n Go, GrabPay, DuitNow, and banks supporting FPX (Maybank2u, CIMB Clicks, RHB Now) solely for transaction processing purposes.
• Game Software Provider – Minimal game data is shared with casino software providers that support the h5agent platform, subject to strict confidentiality agreements.
• Technology Service Provider – Hosting, cybersecurity and analytics providers that help us operate the platform, all bound by data protection agreements.
• Regulatory Authorities – We may be legally required to disclose data to Malaysian government authorities or law enforcement bodies when lawfully requested.

6 Data Storage & Security

H5agent implements comprehensive technical and organisational security measures to protect your data:

• 256-bit SSL Encryption for all data in transit between your device and our servers.
• Encrypted database for all sensitive data stored on our servers.
• Role-based access control – only authorised personnel with a legitimate work requirement may access players' personal data.
• 24/7 security monitoring with an automated intrusion detection system.
• Regular security audits by independent third parties to verify the integrity of our systems.
• Secure data backup to ensure data recovery in the event of a system failure.

Data Retention Period: h5agent retains your personal data for as long as your account remains active and for a period required by Malaysian law following account closure, typically not exceeding seven (7) years for financial records. Data that is no longer needed will be securely deleted.

7 Cookies & Tracking Technologies

H5agent uses cookies and similar tracking technologies to enhance your experience on our platform. The types of cookies we use are as follows:

• Essential Cookies – Required for core platform functions such as login, session management, and security. These cookies cannot be disabled.
• Functional Cookies – Saves your preferences such as language, theme, and display settings for a better experience.
• Analytics Cookies – Helps us understand how players use the platform for improvement purposes. This data is collected in aggregate form and does not identify individuals.
• Performance Cookies – Allows us to monitor platform performance and quickly identify technical issues.

8 Your Rights Regarding Personal Data

As an h5agent player, you have the following rights regarding your personal data:

• Right of Access – You have the right to request and receive a copy of the personal data we hold about you.
• Right to Rectification – You have the right to request correction of any inaccurate or incomplete information in our records.
• Right to Erasure – Under certain circumstances, you have the right to request the deletion of your personal data, subject to applicable legal record-keeping obligations.
• Right to Restrict Processing – You have the right to request that we restrict the processing of your data under certain circumstances.
• Right to Object – You have the right to object to the processing of your data for direct marketing purposes at any time.
• Right to Withdraw Consent – Where processing is based on consent, you may withdraw that consent at any time without affecting the validity of any prior processing.

To exercise any of the rights above, please contact the h5agent data protection team via email at support@h5agent.com. We will process your request within 14 business days.

9 Children's Data

The h5agent platform is exclusively for adult users aged 18 years and above. h5agent does not knowingly collect or process personal data of children under the age of 18.

If we discover that data from a minor has been collected without proper age verification, we will take immediate steps to delete that data and close the account in question. If you believe that someone underage has registered on our platform, please notify us immediately at support@h5agent.com.

10 Links to Third-Party Websites

The h5agent platform may contain links to third-party websites or services in certain contexts. h5agent's Privacy Policy does not apply to those third-party websites.

H5agent is not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policy of each website you visit separately. Your access to third-party websites is entirely at your own risk.

11 Cross-Border Data Transfers

In certain cases, your personal data may be transferred to and processed in countries other than Malaysia – for example, when we use cloud servers or international service providers. When such transfers occur, h5agent ensures that:

• The recipient country provides an adequate level of data protection, or
• Appropriate safeguards have been put in place, such as data processing agreements with standard protection clauses, or
• The transfer is necessary for contract performance or is made with your explicit consent.

H5agent consistently prioritises service providers that operate in environments compliant with internationally recognised data security standards.

12 Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or how h5agent handles your personal data, please reach out to us through the following channels:

• Email: support@h5agent.com
• Live Chat: Available 24/7 via the chat icon at the bottom corner of the h5agent platform
• Response Time: Within 1–2 business days for email; instantly for live chat

Thank you for trusting h5agent as your preferred online entertainment platform in Malaysia. We are committed to protecting your privacy and keeping your data secure at all times.